Learn what you can do individually and as a chapter to develop consumer awareness through your “sphere of influence” and develop more quality leads over time. The session explains how customers form buying habits, offers steps for creating positive customer experiences, and provides tips on engaging in two-way customer communication.
Treasurer – Denise Dick, CMKBD, Signature Kitchens by Design, Carrollton, TX
Denise Dick, CMKBD, has been active in the kitchen and bath industry since 1984 as a designer, trainer, training development writer and consultant. In 2002, she opened Signature Kitchens by Design, a full-service conceptual design agency that offers design, planning and comprehensive management of remodeling projects. She has been active in her NKBA chapter from the beginning, serving as President, VP of Technology and Communications,VP of Membership, Secretary and Chapter Representative. Denise was also a judge for the local NARI Contractor of the Year Awards. She has served on the national NKBA level as a Region Director, member of the Board of Directors, the Education Task Force, the CKBP Certification Committee, the CKBP Exam Blueprint Specification Committee, and as a test writer for the CKBP exam.
Register at our website www.mi-nkba.org