Conference Video - Individual

Technology for Growing your Business

John Morgan
Owner, Morgan Pinnacle, LLC.

Learn how to grow sales and improve profitability through technology. With more than twenty years experience in the kitchen and bath industry as a consultant, trainer, columnist, and technology expert, John Morgan presents a timely follow-up to his highly popular NKBA chapter presentation, "Moving Your Business to Digital." This event is focused on real kitchen and bath professionals doing business in a digital world. Morgan will share the latest techniques to engage prospects, enlisting the latest to energize them into making their purchasing decisions with you. This session qualifies for 0.1 CEUs.

NJ residents will be charged appropriate sales tax.

Leading a Culture of Service Excellence

Dennis Snow
Former Manager, Disney Institute

Based on the leadership principles learned, lived and taught during his 20 years with Walt Disney World, Dennis Snow offers proven methods to incorporate service excellence into the culture of any business. Learn the skills to lead through effective communication, hiring, training, and carrying out a non-negotiable policy for accountability from the author of Unleashing Excellence: The Complete Guide to Ultimate Customer Service. Regardless of what segment of the kitchen and bath industry you’re in, you’ll learn to apply Snow’s expertise in the highest level of customer service success. This session qualifies for 0.1 CEUs.

NJ residents will be charged appropriate sales tax.

Emotional Brand Building for Sustainable Success

Scott Deming
Author, “The Brand Who Cried Wolf”

Scott Deming addresses the frequently asked question, “What comes first, marketing or service?” Drawing on almost 30 years of corporate successes and failures, along with the satisfaction of owning and operating a multi-million-dollar national advertising and marketing firm, Scott Deming offers a high-energy session on successful branding for every business. He takes years of boardroom experience interacting with all levels of professionals, and turns it into an easy-to-understand and implement program. A speaker with both sizzle and substance, Deming conveys what real branding and emotional brand building is all about and how to apply it into your business immediately. This session qualifies for 0.1 CEUs.

NJ residents will be charged appropriate sales tax.

Connecting with the New Consumer Generation

Sarah Reep, CMKBD
Director – Designer Relations & Education

Sarah Reep is a nationally-recognized industry leader, award-winning designer, and experienced educator. A regular columnist for Kitchen & Bath Design News and a consultant for both HGTV and Extreme Makeover: Home Edition, Reep provides a comprehensive look at the changing face of the consumer market and how to meet buyers’ needs. She explains the “Gen Now” approach to buying and product selection. You’ll come away from this session with Reep’s real-world examples of how to connect with today’s consumer and implement a strategy that results in business growth and sales success. This session qualifies for 0.1 CEUs.